Q1: What certificates do you have?
A1: All of our products are CE certified and some inverters are RoHS UL certified.
Q2: What is the minimum order quantity if I want you to apply my design to the parameters, appearance, product and logo on the carton?
A2: MOQ50-100 sets for different products.
Q3: Is it OK if I only want a sample OEM and ODM?
A3: Yes, this is possible, but there is a certain percentage OEM fee.
Q4: What about the warranty? If the inverter has a problem in 1 or 2 years, what will you do?
A4: Inverter has two years warranty, during the warranty period, we provide you with free parts replacement, no need to send back to China. After the warranty period, we will provide support, if you need to extend the warranty period, you will need to pay additional warranty fees.
Q5: What happens if I encounter a problem during installation? Would you support that?
A5: Yes, we can help online, regardless of technical service or after-sales service please contact us email or whatsapp.
Q6: If I place an order, how long is the lead time? How soon can you deliver the goods?
A6: For inverters in stock , it takes two weeks to manufacture a new inverter, and ODM,OEM takes 4-5 weeks to customize.
Q7: In addition to inverters, do you also provide other solar supporting products?
A7: Yes, we can provide other solar products according to your requirements.