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1. Can you provide fee sample ? 

Sorry . You have to pay it first . but we will return the sample fee when you put the order again (the whole container )

2. Can you accept the OEM?

Yes . we accept OEM . we have the technical team.We can do according to your requirement .

3. How about the delivery time ? 

It depends on different model .Generally speaking . 5-20 days . the sample order . we can delivery within 2 weeks .

4. if first time using this kinds of stove . it is difficult to operate ?

This stove is very easy to operate . they are automatic feeding and ignite. you only make sure there are enough pellet and installation the chimney pipe . if needs ,we can  send you the operation manual  and the video . 

5. What's your guarantee time ? 

the electrical part is one year .the other parts is three years . during this period , we can supply you the placement parts by express by free . you can receive it about 3-4 days . 

6.What's your payment term ? 

the sample order : 100% by TT in advance

the formal order :30% in advance, 70% balance was paid against the copy of BL . more detail ,please contact with our sales directly .