Q: Are you a factory?
A: Of course, VERY welcome to visit our factory.
Q: What if have never bought anything from China?
A: Don't worry, we are able to guild you from a rookie to master, if you are already a master, please give us guidance
Q: How can l get your best price?
A:Price will be and always in accordance with order quantity, we promise the price will be the most cost-efficient compare with other suppliers.
Q:If we conduct test regularly?
A:Yes. Many of our clients request test before delivery. We will make internal test in advance before sending the test samples to the lab. In recent 3 years our test pass rate in lab is above 99%. When with few fails, after correcting the test
conditions,re-test is always pass.
Q: Can we have a sample? if it will be charged, and how long it takes to receive?
A: Yes, normally samples are with stock for free, shipping cost at your side. By express (UPS, DHL, Fedex, TNT, etc) it will take 3-5 days to arrive; Epacker takes longer sometimes like 2 to 3 weeks. Shipping cost USD20 to 50 (settled by Paypal), depends on size, weight, and service way. Or collect service by your account. In case samples to be newly made, USD$150 is chargeable due that the sampling cost is high.
Q: What’s your delivery time?
A: Depends on quantity, artwork available time, pre-order test needed or not, pre-production sample approval time, etc. After pre-production sample confirmed, lead time can be 3 to 60 days, depends on quantity, or which product and which kind of package it is. 30 to 45 days is common for mass production. Please always let us know your need.
Q: What’s the tooling time shall we have an oem project?
A: Depends on product size, structure, etc. It can be from 7 to 30 days.
Q: What’s your payment term?
A: For tooling is 100% in advance; for product orders, normally 30% deposit is required for new clients. When amount is small, 100% in advance is required to save transaction fee. You are always welcomed to contact us for more details. A kind reminder that, by Alibaba