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1. Are you a Factory or a Trading Company?

We are a professional medical brace manufacturer.

2. Can you print the logo on the products?(What color/logo options do you offer?)

Yes, we can print your logo or label as your design.

3. What would be the DDP price with my logo?

Please contact us to get the latest price.

4. What is the weight for each product?

Please send your inquiry products for more informations.

5. Can you modify the color of the material/product?

Sure, we can modify any colour as your require.

6. How can I get some samples?

We can provide you the samples but need you to pay shipping cost.

7. How long will it take to receive the sample?

You can get the sample 3 days at fastest after we sent out. but it's normal 7-10 days

8. What types of packaging do you usually use for this product?

Individually polybag package, then bulk put in a carton.

9. Are you able to provide custom packaging or Can the box be customized? – i.e. we will design the printing and communicated to you.

Sure, We can customize paper box package as your design.

10. Can you put the UPC code on the products?

Yes, we can provide the UPC bar code on the products.

11. What is the standard production time for each order?(Can you estimate how many days it would take to finish an order?)

It's normal 1 week for most products, please contact us to confirm it again. thank you!

12. What is the price per unit (including packaging) at the following MOQs: 100 to 500 pcs, 501 to 1000 pcs, 1001 to 5000 pcs, 5001 and higher pcs

It's different for kinds of produts, Please contact us to get the latest price. thank you!

13. Do you accept OEM or ODM order?

We accept OEM, ODM with customer’s brand and packing design.

14. I will use Alibaba Trade Assurance, post coverage, is this arrangement convenient for you?

Yes, To reduce customers’ risks, we would lile trade assurance. it will protect your order from payment to delivery and it also can be paied by your credit card conventiently.

15. Payment method: (I am willing to pay 30% in advance and 70% (including the shipping cost) after the order is finished. Is this arrangement convenient for you?)

Yes, T/T 30% deposit in advance, 70% balance paid against bill of lading; D/P and L/C are also acceptable.

16. What is the warranty period and that is your protocol for damaged / not-compliant products? 

This product is manufactured with the greatest care and from the highest quality materials available and comes with 15 days Warranty from the date after receipt of the products.if the products can not be used or can not be sold due to quality problems and will not cover improper use or inappropriate handling. Proof of sign after receiving the products, We are responsible for the exchange,shipping costs are excluded.Always contact us first and let us assist you before returning.And please pay freight in advance, Freight collect shippment is not accept. will exchange or reimburse to you when we received the products.