1.Support Android 4.4 or above version, IOS8.3 or above system;
2.One WiFi device can only be paired by one home router at the same time. if there are many family members registered and login different account but in a same router, this device can be controlled by different account.
3.Phone call remainder in iOS system only support Bluetooth device, do not support WiFi device.
4.Press the “SET” button once to restore factory setting (If you want to pair the device but the device has been configured to other app account).
Caution:
(Indoor use and for use with led lighting only)
1.Controller’s input voltage is DC9-24V.
2.Please connecting the power input and LEDs in power off, and power on in correct connection. Please don’t reverse the power input connection of both cathode and anode.
3.Please do not overload, the total max output current is 15A;
4.Please don’t use it in metal seal environment, otherwise control d i s tance will be affected seriously;
5.Please power off the device if you don’t use it for a quit long time, don’t place in high dust, high temperature environment.(585-595nm)
Q1. Can I have a sample order for quality?
A: Yes, we offer free sample to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time ?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks.
Q3. Do you have any MOQ limit ?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for your products?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on strips or package?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for led strip?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.