Q. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q. What about the lead time?
A: Sample is 3-5 working days, bulk production time is 18-25 working days for order less than 2000pcs. The specific delivery time depends on the items and the quantity of your order.
Q. Do you have any MOQ limit ?
A: Low MOQ, 1pc for sample checking is available.
Q. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. And sea shipping also optional.
Q. Is it OK to print my logo on product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q:This is my first time to import, how can I trust your company and ensure to get the goods if I order from you?
A:We are alibaba legitimate certification company (VIP), and we support payment terms: L/C T/T Paypal to ensure your safety.
Q:There are too many models, i don't know which one to choose.
A: Welcome to contact us through Trade Manager, we will recommend according to your requirement.
If during closing time or weekend,Please send mail to us, we will response within 24 hours.
Q: How to ensure that I received the machine undamaged?
A: At first , our package is standard for shipping before.please confirm product undamage, otherwise, please contact with us within 2days, we or shipping company will be responsible!