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Q1: Can I get some samples?
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.

Q2: How to start orders or make payments?

A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal or Escrow(Alibaba).

Q3: How to confirm the Product Quality before placing orders?
A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your requests.

Q4:What's your MOQ?
A:Our MOQ is 25kg. But usually we accept less quantity such as 100g on the condition that sample charge is 100% paid.

Q5: How about delivery lead-time?
A:Delivery lead time: About 3-5 days after payment confirmed. (Chinese holiday not included)

Q6:Is there a discount?
A:Different quantity has different discount.

Q7: How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.

Q8. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

We, Ever Exceed, devote ourself to biological industry, mainly functional sugars and plant extracts, which are applied in the food & beverage, nutrition, health and personal care industries.

From raw material purchasing, developing, manufacturing and testing to a high quality, we develop a professional management system to control all stages which ensures our customers with powerful products to stand out in their marketplace.

Our group consists of companies below:
Ever Exceed International Group Limited
Qingdao Ever Exceed Imp. & Exp. Co., Ltd.

Ever Exceed is proud of its achievements, and we will continue our commitment to research and invest in the development of innovative and efficacious products.