Q1. Where is your main market?
A: The main market in EU and North America.
Q2. What about the lead time ?
A: Generally, samples: around 2-5 working days,
mass production time needs 1-3 weeks for different bulk order quantity.
Q3. How about MOQ?
A: In our initial stage, we don’t set MOQ for your service.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT, which normally takes 3-5 days for delivery. Airline and sea shipping ways for bulk
order are also optional, and delivery time is different based on different destination.
Q5. How to proceed an order?
A: Step 1, Let us know your requirements or application
Step 2, We quote according to your requirements or our suggestion
Step 3, Customer confirms the samples and places deposit for formal order
Step 4, We arrange the production.
Q6. Do you offer guarantee?
A: Yes, we offer 5-7 years warranty to our products.
Q7: Is it OK to print my logo on LED light fixture?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: How to reach you directly?
Email: bonnie@hongnaxin.com
Whatsapp/Phone/Wechat: +86 15919405861