Q1: is there a discount?
A1: Yes, if you mass produce for us, we can give you a discount.
Q2: can I order spot products directly?
A2: Yes, all products sold in our Alibaba store are in stock. We accept mixed orders. We can deliver the goods within 48 hours.
Q3: can I order samples?
A3: Yes, we welcome customized samples to test the quality: mixed samples are also acceptable: please contact us for the inventory list
Q4: can I put my logo on the product?
A4: Yes, we welcome sample orders and quality inspection. Please contact us for details (the sample fee is $50-100, depending on the design, and the sample fee will be refunded when ordering in bulk)
Q5: can you do my design / do OEM?
A5: of course. OEM is our main business. You can send us your design drawings / photos. Our design team will help you turn your design / ideas into real products. If necessary, we can protect your design by law
Q6: do you have a minimum order quantity for OEM orders?
A6: our MOQ is 30 to 200 pieces, depending on the design.
Q7: how long does it take to customize the design?
A7: our production time for new molds is about 7 working days. For major customized orders, the production time is 7 to 15 working days.
Q8: can I use any stone I like to make jewelry?
A8: of course, if the gem you choose is an ordinary store that can be purchased directly from the market, we can buy it for you, or you can buy it yourself and give it to us to produce the final product: if you are looking for a special gem, for example, we use it for lotus We can also make gemstones with special design and size for fun products for you, because we have our own gem factory. We buy raw stones and can make them into different shapes to support the whole design of our jewelry.
Q9: can I customize the packaging?
A9: of course, we can customize the packaging according to the quantity.
Q10: what should I do if there is a quality problem?
A10: please contact us about this problem. We will try our best to deal with the quality problem.