Q1. What's the difference between you and HGTECH?
A1.Hgstar is a subsidiary of hgtech. Considering the needs of users, hgstar mainly aims to improve the cost performance of products,smart series mainly focus on 1000w-6000w laser cutter ,and hgtech focus on high power laser equipment
Q2. How long is the delivery date?
A2.Each machine has 20 sets in stock and can be delivered quickly,if not in stock,the standard machine can be completed in 10-20 days,Customized models take about 30 days to be ready to ship.
Q3. What about machine warranty?
A3:5-year warranty,If the main parts are damaged by non-human factors, they can be replaced free of charge. You can choose to replace them at the local after-sales point or send them for repair
Q4. How to install and use?
A4.We provide 24-hour online service. You can install according to the machine's operation manual and installation video, or choose door-to-door installation service.
Q5. What about after-sales problems?
A5.Please contact us. We will assign you after-sales personnel in the corresponding language according to your country and region. You can directly describe your problem with the after-sales personnel. Replacement and maintenance within the scope of warranty are free of charge
Q6. What about wholesale price?
A6:If you are a wholesaler, distributor or agent, please contact us to obtain the wholesale price