Q1: Can you customize this machine for me according to my needs?
Of course, it is our pleasure to solve problems for every customer. You can also tell us your specific needs. For example, raw material type, raw material diameter, hourly output, finished product diameter, etc. We can customize the solution for you.
Q2: What about the machine installation?
For a single machine or a simple production line, we will provide you with basic drawings, installation instructions or pictures or videos of successfully installed machines; For large machines and complex production lines, we can send engineers to guide the installation when necessary.
Q3: What about spare parts?
We provide some free spare parts, such as belts, gaskets and other small parts, blades, knives, shafts and other important worn parts. We suggest that customers buy some with the machine to save transportation costs, and we have enough spare parts in stock.
Q4: What should we do if there is something wrong with the operation of the machine after we buy it?
Corey has dedicated after-sales service personnel. If customers outside China have problems working on machines, please send us pictures or videos, and we will provide you with solutions within 24 hours.
Q5: Can we visit your factory and test the machine?
We warmly welcome you to visit our factory at any time. We are glad to test our machines with your raw materials.