Q:Sorry,I place a wrong order, the goods is not that one i need, can I exchange it ?
A:Of course, common products are allowed to be exchanged as long as you pay the freight cost.
Q:Do you have any warranty period for your elevator / escalatore spare parts ?
A:Yes, we have warranty period for our spare parts: 3 months for PCB, 2 years for original roller and other roller, 3-5 years for COMI. More details, please feel free to contact us.
Q:How do you ensure your quality?
A:We have strict quality controlling system which promises that the goods we provided are always of the best quality.
Q: How can I get the after-service?
A:We will send you the elevator/escalator spare parts by free if the problems caused by us.
If it is caused by man-made damage , our company can maintain or replace it, but charges will be borne by the buyer.