Q1. Can I get samples?
A: Yes, sample order is always available for testing.
Q2. What's the lead time? What is your terms of delivery?
A: For some Electric bikes, we have stock ready to ship, the lead time is 7-15 days; And for mass production, it usually takes
about 45-60 days based on different quantity; Delivery term can be EXW, FOB, CIF, DDU, DDP.
Q3. What's your payment terms?
A: Payment can be by T/T or L/C, Alibaba Trade Assurance, and other secure payment can also be acceptable.
Q4. What's your warranty terms?
A: We offer 1-2 years warranty of different parts, Please contact us for details.
Q5. Do you have the products in stock?
A: Yes, we have some types of e bikes in stock which is ready to ship.
Q6. Can I mix different models in one container?
A: Yes, different models can be mixed up in full containers.
Q7. How does your factory guarantee on-time shipment and quality control?
A: We offer Trade Assurance Service where buyer will have 100% payment protection against on time shipment and product quality.
Q8. What can you do regarding long-term cooperation?
A: 1.We could keep stable and consistent quality and reasonable price to ensure our customers benefit; 2.We respect every customer and we sincerely do business and make good friends with them no matter where they come from.