Q1: Can you send to my country ?
A1: we have oversea warehouse in EU, Canada and USA, for small order, we can send to these countries from oversea warehouse for
fast deliver and cheap shipping cost.
other countries, if you have your own shipping agent who can pick up the filament from our factory and ship them out to your
address, we can send out to you, if not, sorry, we can not send to your country.
Q2: Can i purchase samples to test first ?
A2: Yes, sample order accept and moq is 1 roll per item, but can only choose 5 different items for per sample order.
Q3: Do you offer OEM service ?
A3: Yes, you can custom your logo, your package and color if your quantity reach the oem quantity.
Q4: All products you sell have a warranty ?
A4: Yes, all of our product have at least 6 months warranty.
Q5: How should i place an order ?
A5: a. For Ready To Ship products, you can order it directly in our alibaba site, choose your country and product quantity, the
shipping cost will apprear, draft the order with your detailed shipping address, contact number, and pay it, then we will send out
the products to you.
b. For Not Read To Ship products, sen inquiry to tell us the item you need and quantity, we will quote total cost for your
payment, then we will send out products.
Q6: Will you offer guid if i do not know how to operate it ?
A6: Yes, we are online 7days a week, will offer guidance at the first time.