Q1: Are you a factory or trading company?
A1: We are not only a factory but also a trading company, we are a self-produced and self-sold enterprise.We are an actual manufacturer with a history of about 20 years in the field of film blowing machine,bag making machine and disposable glove making machine.In 2001, we owned two large-scale production sites in Shantou, Guangdong, China, one is in the Jinyuan Industrial Park and the another one is in the Haojiang tax protected zone.Warmly welcome to visit our company while visiting China.
Q2: What is your hot selling product?
A2: Currently there are 4 series of items, they are film blowing machine series, Disposable glove making machine series, bag making machine series and cast film production line. We will provide the configuration which is the most suitable one for customers according to demand, each machine has its own advantages . Welcome to contact us for more details.
Q3: How about the delivery time?
A3: In General, there are machinery that has been produced in the warehouse and meets your requirements. We will deliver it to you within 3 days. If there is no equipment that meets your requirements, we will upgrade the machinery according to your configuration requirements. Our delivery time will be about 20-30 working days for normal small size machine. But if for big machine or customized configuration requirements, please contact us for more information.
Q4: Do you have a minimum order requirement for machinery?
A4: We accept orders for at least 1 set of machine for each series of equipment. For other accessories, please contact our customer service.
Q5: What payment term do you accept?
A5: For new customer, we support you to pay from the Alibaba International Station platform, which is more secure and guaranteed for new customers. Our payment terms is 30% T/T in advance before production, the balance 70% should be paid before delivery. For big amount, we support L/C at sight with reliable issue bank. If your country does not have these payment methods or you need other payment methods, please contact us.
Q6: What about warranty and do the engineers available to overseas?
A6: Each equipment has One year warranty. During this period, if the machine has some problems, our engineers can go abroad to fix for you(reliable period)or do video teaching .
Q7: What about the after-sales service?
A7: Once you have bought our machine, if there is a problem with the mechanical equipment due to improper operation during use, you can feel free to let us know the machine problems or questions about the machines by mail or cell. We will reply to you within 48 hours and help you to solve the problem. We have Whatsapp, Wechat, Line, Skype, Viber and telephone. (If the warranty period expires, we support to offer spare pare but with charge.) Hope your kindly understanding)