Q3: Please clarify the whole business process .
A: 1) Quotation confirmed and PI/Contract signed
2) Deposit and syringe samples arranged
3) Production arranged after getting deposit and confirmation of samples and drawings
4) Trial running/test running at our site before the shipment. The result will be confirmed by the clients on site or online,or by the third party.
5) Balance payment arranged and shipment arranged
6) Installation technical support and operator training through internet
Q4: Are your engineers available for overseas service?
A: Yes.we have domestic engineers who can go to your factory for installation and maintenance. We also have local technical team in Egypt, Brazil and Russia. However, due to the uncontrollable spread of COVID19 virus, remote video guidance can only be provided at present.
Q5: How to make sure the machine quality after placing the order?
A: Our product quality is with high reputation among all our clients based on our decades experience.
1) Machine trial running/test running at our site,you can come and do the on-site check or ask someone you trust to do that if you
can not arrive.We will also offer some pictures and videos and finished product samples to you for more reference.
2) Filed installation and operator training is also available when the epidemic is over. Don’t worry, online technical support
also works.
3) One-year warranty , lifelong maintenance and spare parts supply service
Q6: What payment term do you accept?
A: Usually we accept the payment by T/T. Alibaba online trade assurance order will be OK, too.